07 February 2013

Excellent Client Service of Booking.com

We have to undertake an other long long travel with our car in Reggio Emilia. This time, I was very determined: we have to go there one day and turn home the other day. I don't know how many km-s are between our town and this city but they are surely more than 500, and it's not clever to guide so much in one day. We were fortunate one time but it'as not a joke. So, I had to book a hotel.


I usually book hotels online. I have not preferences in sense of booking company and book the best offer that suits my desires. Normally, I prefer to have a minimum of comfort: a single room with a bath in it. Breakfasts in the hotels do not  seem good to me, so I prefer to have my breakfast in a bar.
It happened so that  I booked hotels with  Booking.com for my last voyages, and ones I choosed really terrible hotel in Milan. I wrote all I thought about this hotel when I turned home, and the company published my review after they controlled it meticulously.


This time I found a good for us room with Booking.com, too.
We will come in Reggio Emilia very late in the evening, and I was worried because I did not write about it when I booked the room. Sometimes, receptionists do not want to accept you if you come late, you know. It happened to me different times in Milan. So, I wrote "update" to my order just after I received a confirmation mail.

I was so much surprised when an employer from Booking.com called me next day to tell me that they solved my problem, and I can come whenever I want, in the hotel, and there is a place for the car nearby, too. They even sent me a map of the streets of Reggio Emilia with the explanation where the garage of the hotel is!

Never and never, I could expected such a client service from a hotel booking site.
Next time I'll tell you about this hotel.

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